Terms of Service

1. Welcome to HappyMail

By subscribing to HappyMail ("HappyMail," "we," "us," or "our"), purchasing our products, or using our website at happymail.com (the "Service"), you agree to these Terms of Service ("Terms"). If you do not agree with any part of these Terms, please do not use the Service. These Terms govern your subscription and all orders placed through HappyMail.

2. Your Subscription

HappyMail is a recurring subscription service. By selecting a plan and completing checkout, you authorize us to charge your selected payment method for the plan you chose. Monthly subscriptions are billed each month until cancelled. Prepaid plans (6-month and 12-month) are billed in full at the time of purchase and will not auto-renew unless you opt in to a renewal at the end of the prepaid term.

You may add optional friend-packs as add-ons at checkout. Any selected add-on is billed as part of your recurring subscription until you remove it. You can manage or remove add-ons by signing into your account or contacting us at hi@happymail.com.

3. Billing & Renewal

For monthly subscriptions, your payment method will be charged automatically on the same date each month following your initial purchase until you cancel. It is your responsibility to keep your payment information current. If a charge fails, we may retry the charge or pause your subscription until a valid payment method is provided.

4. Cancellation

You may cancel your monthly subscription at any time, with no cancellation fee, by signing into your account or emailing hi@happymail.com. Cancellations stop future charges but do not refund the current billing period. Prepaid plans are non-refundable once an order has shipped; partial refunds for unshipped months may be issued at our discretion.

5. Shipping

HappyMail ships around the 15th of every month to the shipping address you provide at checkout. Free US shipping is included with every subscription. You are responsible for providing an accurate and deliverable shipping address. We are not responsible for packages lost or returned due to an incorrect or incomplete address.

6. Returns & Refunds

Because HappyMail is a personalized, curated product, each envelope is made to order and is not returnable for a refund. We stand behind what we send: if your first HappyMail arrives damaged or you are unhappy with it, contact us within 30 days of delivery at hi@happymail.com and we will make it right with a replacement or a credit toward your next order.

7. Eligibility & Age

You must be at least 18 years old and legally able to enter into binding contracts to purchase a HappyMail subscription. If you are purchasing a subscription as a gift for someone else, you confirm that you are authorized to do so.

8. Promotional Offers & Advertising Transparency

HappyMail may advertise on third-party platforms, including social media platforms such as Facebook and Instagram. Any promotional pricing, free trials, or discounts advertised on those platforms apply only to the specific offer shown and are subject to the terms described in the ad and these Terms. Recurring billing applies after any promotional or trial period ends unless you cancel beforehand. We do not share your personal contact information with advertising platforms for their own marketing purposes.

9. Intellectual Property

All artwork, letters, stickers, content, and designs included in HappyMail are the property of HappyMail and Chelsea Citrin and are protected by copyright. Your subscription grants you a personal, non-commercial license to enjoy the contents. You may not reproduce, resell, or redistribute HappyMail content without written permission.

10. Limitation of Liability

HappyMail is provided "as is." To the maximum extent permitted by law, HappyMail and its owner will not be liable for any indirect, incidental, or consequential damages arising from your use of the Service or any product purchased through it. Our total liability for any claim related to the Service is limited to the amount you paid us in the preceding 12 months.

11. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the Service after changes take effect means you accept the updated Terms.

12. Contact

Questions about these Terms? Email us anytime at hi@happymail.com. A real person (it's me!) replies.